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Managing B2B PPC in the emerging Coronavirus situation

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The Coronavirus COVID-19 pandemic is a fast-changing situation at the time of writing (16th March 2020). While it will take some time for the full impact to become clear, it is obvious that it will have both immediate and longer-term impacts on businesses of all sorts.

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We manage PPC activity, especially paid search (e.g. Google Ads) and paid social (e.g. LinkedIn Advertising), for many B2B clients. So we need to consider the impact of COVID-19 on B2B PPC across a range of businesses.

Based on our experience to date here are some tips on how B2B PPC managers should be responding to the COVID-19 situation.

Be proactive

One advantage of PPC is its controllability – changes in campaign setup have an immediate impact. So PPC managers are well placed to react to the emerging COVID-19 situation.

Don’t assume that a campaign setup that has performed well in business-as-usual will be adequate for the days ahead. Set aside some time to actively review your PPC activity and to make adjustments where needed. And be ready to repeat this review frequently as the COVID-19 situation evolves.

Consider adjusting budgets and activity levels – but don’t panic

Most businesses will experience negative impacts from COVID-19. So it is tempting to reduce PPC activity levels in order to save money. But that might be the wrong response.

If your business is DIRECTLY impacted by COVID-19 – for instance if you operate in the hospitality sector – you know that your clients and prospects will be reducing their spend or stopping doing business with you. It is likely that bottom-of-the-funnel lead gen campaigns, at least, will have dramatically worse performance. So absolutely you should consider reducing or pausing these sorts of campaign. Either conserve the budget to save costs, or switch emphasis to invest more in activities like brand reinforcement with existing customers.

But if your business is not directly impacted, the position is less clear. Your clients and prospects will be continuing to trade and continuing to look for suppliers. Decision makers may be working from home and will have more “laptop time”, which can provide a good opportunity for research. So lead generation campaigns may even work BETTER for these types of businesses. Monitor your campaigns closely but don’t rush to reduce spend. You may even consider spending more, if you see evidence of better engagement.

Look for new negative keywords in paid search

The pandemic is driving huge spikes of activity in search behaviour. Look at this example from Google Trends for the search “face masks”:

Chart illustrating increase in the search term 'face masks'
[source: Google Trends]

If your product or service accidentally overlaps in some way with these new high-volume searches, you may suddenly find you are wasting your budget on bad searches. So proactively check your search term reports for COVID-19-related queries and add negative keywords where needed.

Adjust messaging in ads and landing pages

Your clients and prospects are likely to have concerns about your business and its approach to the situation. Don’t jump on the bandwagon. But if you have something substantial and important to say about how your business is responding to COVID-19, even if it is just to reassure, use your PPC media to communicate it. Some good channels:

  • Add a sitelink to paid search ads with details of your COVID-19 response
  • Show a remarketing display ad
  • Add a splash message to PPC landing pages

Speak to an expert

If you are concerned about the impact of COVID-19 on your B2B PPC, or any other aspect of your B2B digital marketing, speak to an expert at Sharp Ahead today. We offer a free 30-minute remote consultation.

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    Rapidly Scale Your Digital Marketing for SaaS over Breakfast with Sharp Ahead and Accelerate

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    Join Sharp Ahead and Accelerate on the 17th March at The Curious Lounge in Reading where both agencies will be offering hands-on advice to grow your SaaS company using best practice digital marketing techniques.

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    The session will cover tips and tricks for PPC, CRO, SEO & Analytics with two amazing speakers and a panel of experts, as well leaving time for networking with peers, lots of coffee and an exclusive competition to win a free digital healthcheck.

    Speakers at this breakfast event will include digital marketer and Sharp Ahead Director, Dr John Woods, who will be discussing how to create effective landing pages and Accelerate Analytics Director, Phil Pearce, will present ‘Analytics Growth Hacking Tips for SaaS’.

    Tickets for this not-to-be-missed event are available via Eventbrite.

    So, grab your reusable coffee cup and join us for a constructive morning!

    Event details: 17th March. 8am-10am. The Curious Lounge, 20 Tudor Road, Reading, RG1 1NH. Tickets £4.99.

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      Are UK VARs investing too much time and money in social media, at the expense of basic best practice?

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      Analysis of the digital footprint of the UK’s top 100 value added resellers reveals the sector lags behind in implementing digital best practice—and may need to reconsider how marketing time and spend is allocated.

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      What is digital best practice?

      In a report commissioned by channel marketing experts, coterie, 61% of VARs were missing at least one basic digital best marketing practice. The most common failures were not properly curating their Google knowledge panel or their Google search engine results pages.

      Why is this important?

      90% of B2B buyers will look online before making a purchasing decision, failure to be found—and to provide basic information—means not even getting on the consideration list for new opportunities.

      What should VARs focus on?

      From the research, 69% of companies are doing a good job generating social content, specifically on LinkedIn and Twitter.

      Social content strategies are labour-intensive and require ongoing investment, whether in internal or external resource. Whilst organic social content is important, companies run the risk of investing time and money publishing content in an echo chamber of existing contacts (customers, employees, suppliers and, yes, recruitment agents).

      Prospects are harder to reach with organic social and for growth-focused companies this investment might need a rethink.

      Conversely, only 35% of companies are doing a good job with onsite user experience. Arguably a conversion optimised website focused on prospect journeys will have a higher return on investment. Even if it is hard work to get right, positive UX only requires one-off investment every few years and should easily pay for itself.

      What next?

      To find out how you can outperform the top 100 UK VARs, and for more best practice tips, download the full report or contact us.

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        Your Digital Marketing New Year’s Resolution

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        Do these 7 things before January 31.

        The good news about these seven B2B digital marketing best practices is that they do not involve diets, giving up wine, or loads of investment.

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        1. Make sure your site is https

        In July 2018, Google started displaying a “not secure” warning in its Chrome browser for any site not using https. Over 70% of desktop users and over 50% of mobile users are on Chrome, so well over half of your visitors will see a “not secure” warning on every page of your site. Although a security warning isn’t the end of the world, it is distracting for web visitors and is an ongoing blot on your website’s user experience which will result in lost conversions and drip-drip damage to your brand.

        2. Buy your own brand name on Google Ads

        I know what you’re thinking: but I’m already P1 one for my brand name, why should I pay for it? First, are you sure? It’s worth checking that a competitor or business with a similar name hasn’t moved into P1 either through a paid or organic listing. Second, it won’t cost much. Third, it allows you to own more of the real estate on your search engine results page. Fourth, it enables you to control the messages that your prospects and customers see (I’ll bet your careers page appears as one of your site links, is that really relevant for prospective customers?).

        3. Claim your Google Knowledge Panel

        Google has two types of Knowledge Panels, local and branded panels. They’re really important for displaying key business information such as contact details and opening hours, plus they increase the amount of real estate you own on the search engine results page for your brand. Both types of panels can be claimed through the listing that appears on the right hand side of a desktop search results page, but if you don’t see one appear, you can open a Google My Business account and verify your business information. This will increase the chances of a local panel appearing; sadly there isn’t a way (currently) to do the same for the branded panels. Check out this excellent article from Yoast for a more detailed explanation.

        4. Check that your Google Map isn’t broken

        Google changed the Maps API and we’ve spotted loads of broken Maps, just have a quick look across your website and landing pages to make sure yours is still displaying correctly.

        5. Put your phone number at the top of your site

        Most B2B products and services are relatively complex and will ultimately require person-to-person selling. The best outcome of your digital marketing campaign is almost always inspiring a prospect enough to call you. So make phone numbers prominent on your website, ideally in the header(and as click-to-call on mobile).

        6. Set up remarketing on the Google Display network

        B2B products and services usually have a long consideration cycle: use remarketing as a way of staying in touch with your prospects throughout their decision-making process. A couple of pro tips: set the frequency caps at something reasonable, you want gentle reminders not exhausting in your face selling; and make sure you change the creative and messaging every few months to keep things fresh and interesting.

        7. Use the LinkedIn Insight Tag

        Love it or hate it, LinkedIn remains one the most important platforms available to B2B marketers (and yes, recruitment agents). The LinkedIn Insight tag enables you to collect data on your website visitors and match them with LinkedIn’s formidable database of over 500 million users. You’ll need a Campaign Manager account to generate a tag and then you’ll need to add it to all of your digital properties (website and landing pages), plus set up some Matched Audiences. For more detailed help, check out our previous blog article on these features.

        And of course if you need any help, give us a call. We offer a free 30 minute consultation to qualifying businesses. But please don’t ask for diet tips or help with dry January!

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          300 Qualified Leads in 3 Months

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          Sharp Ahead provide digital marketing consultancy and lead generation services to YPO, the UK’s largest public sector buying organisation.

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          Our latest campaign for their Early Years range produced outstanding results in the first three months of its launch:

          • 300 qualified leads (and counting)
          • Cost per lead of less than £19
          • 82% opt in for further marketing communications

          The campaign focused on paid media and conversion optimisation, using a combination of search, display and social.

          It proved that YPO’s unique value proposition for this sector is servicing latent demand for high quality, cost effective products in UK nurseries, clubs and preschools.

          For more information on this campaign, or how Sharp Ahead could provide similar results for your B2B organisation, please contact Jennifer Esty.

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            • Choose the right blend of PPC platforms
            • Optimise your campaigns’ performance
            • Increase your paid advertising ROI

            Or contact us directly on
            01865 479 625 or
            info@sharpahead.com

            Office hours: Monday – Friday 9:00am – 5:30pm

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