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Reacting to Facebook Reactions

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By now everyone has seen, and maybe even ‘Liked’ the new Facebook Reactions, giving us five new ways to respond to newsfeed content.

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Although users have clamoured for a ‘Dislike’ button since the beginning of Facebook, and many of them still are, Facebook Reactions have a richer and arguably more positive range of emotions: Like, Love, Haha, Wow, Sad, and Angry.

So richer than just a ‘Like’ and a more positive selection than the widely accepted six basic human emotions, as Fear and Disgust make way for Love and Haha.

But enough about the Facebook Reactions themselves, what do they mean for marketers?

First, all Reactions are created equal.

At least until Facebook can create an algorithm that accurately gives weightings to different emotions.

Which means if a user expresses Anger at a post, Facebook will consider that engagement equal to a Like or a Love.

Second, we won’t just know if someone Likes something, we’ll know if they Love it, or if it makes them laugh, or cry.

There will be more opportunity to gain deeper and more meaningful insight from customers, resulting (hopefully) in more sophisticated audience targeting and content development—and therefore more cost effective engagement.

But more choice for users also means that marketers have to be more sophisticated in, and take more time with, their content development.

After all, what does sad or angry actually mean for a piece of content and for the brand that publishes it?

In addition to demographic targeting, brands now need to consider what kind of Reaction they are looking for, cultivating, monitoring and adapting at a pace fast enough to keep up with their audience.

Brands will not only need to ensure engagement, but the right sort of engagement by the right sort of people.

Facebook Reactions will probably make us all better marketers in the long term, delivering better content to people who are genuinely interested in engaging with our brands.

But it’s not enough to count Likes and shares, Facebook marketing will now require even more analysis and monitoring—and a more sophisticated understanding of the desired audience and their engagement with a brand.

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    Digital Transformation Events for B2B Companies

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    We still have places available for our free digital transformation event in Reading on June 9.

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    Join us for an evening with industry experts from Google, Act-On, and Sharp Ahead to:

    • Understand the digital transformation opportunities available for your business
    • See how paid search can quickly enhance your digital presence
    • Explore the impact marketing automation software has on efficiency
    • Hear first-hand how Oxford Innovation digitally transformed their organisation

    (Not to mention networking, nibbles and drinks.)

    Designed for marketing and sales decision makers, this digital transformation event will take place in Reading on June 9.

    The event will begin at 6pm.

    More about the digital transformation events speakers:

    Google Logo

    Hear directly from the experts at Google how digital marketing can quickly and effectively drive awareness, influence purchase consideration and increase sales.

    Act-On Logo

    Marketing Automation experts Act-On will take you through the new buyer’s journey, focusing on the stages of modern marketing and how to turn your customers into advocates for your products and brand. He will provide top tips for content marketing, email marketing, lead nurturing, marketing automation and more.

    Oxford Innovation Logo

    Find out how Oxford Innovation achieved a 90% reduction in client acquisition costs, a 400% increase in qualified sales leads and are 110% ahead of target for sales.

    We surveyed the digital presence of over 500 UK B2B companies. Based on this we think most B2B digital marketing in the UK is broken – that is, poorly done and hurting sales. Dr John Woods will present the survey findings along with quick fixes that B2B digital marketers need to know.

    Contact us to book your place or read the 2016 Broken Report.

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