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Briefing a designer banner
Briefing a designer banner

How To Give Your Agency A Good Design Brief

By Jennifer Esty  |  January 16, 2023

Do your marketing design tasks go over budget, or require a lot of revision cycles, or just fail to achieve the outcome you hoped for? There’s every chance a better design brief could help…

With this in mind, we’ve put together a few points on how to give your agency a good design brief in order to reduce confusion and increase the chances you’ll achieve your design objectives, from concept right through to delivery.

  • Provide Your Brand Guidelines

Providing your brand guidelines is a crucial part of providing a good design brief. Your guidelines should demonstrate how you use your branding across various media, print, ads & web (etc). If you’re using a custom font, or a font that is not available to download via typekit (or an equivalent), make sure to share your font files with your designer so they have everything they need to ensure they meet your brand guidelines.

  •  Keep Things Consistent:

If you’re briefing a piece of design work for a new advert/design, make sure you present any other ads that you have running, or the latest version of your ad that needs updating. This will help to avoid the design going in a different direction and ensure brand consistency.

  • Provide Design Inspiration

Make sure to include designs from other brands that you like and provide commentary on why you like them. Including a range of different design inspirations will help your designer start on the right track and will also help make it clear which elements of each design you do and don’t like. 

It’s also hugely helpful to provide examples of stock photography alongside the designs. What kind of style and feel do you like? Are the images with or without people? Corporate or more laid back? 

It’s often worth investing in an image library or creating bespoke illustrations so that you can avoid using time on searching for the right images and instead use that time refining other areas of the design. 

If you’re designing for web, it’s also a good idea to provide information around what sort of layout you might like and to even provide examples of any motion design, such as parallax scrolling or animated details, that might help bring your site to life. 

All of this information helps the designer form a full picture of what exactly you’re hoping to achieve with your design.

  • Say What You DON’T Like! 

Telling your designer what you don’t like is just as important as specifying what you do like. When putting together examples of good design, make sure to include examples of the sort of design you don’t want to see so that your designer can make sure they don’t take a direction you’re not happy with. 

  • Specify Where Your Designs Will Be Shared 

It’s important to tell the agency who will be using the design files as well where they will be used. For example, will they be used only by internal resources who just have access to platforms such as Canva, or will they be shared with other agencies who have in-house design teams? This will help your designer understand what file types to provide when packaging up your design and whether there are any dimensions, aspect ratios or resolutions to be mindful of.

To conclude, there really is no such thing as too much context and providing as much information as possible will give your designer the best chance at creating a design you feel truly happy with. 

Want to have these helpful tips at your fingertips? We’ve created a free checklist that you can download and keep on file for whenever you’ve got a design brief to deliver. We hope you find it useful! 
If you’d like to continue the conversation or find out more about the design services we offer at Sharp Ahead, please do get in touch – we’d love to hear from you! 
LinkedIn Banner
LinkedIn Banner

Three Clever Ways to Optimise Your LinkedIn Audiences

By Jennifer Esty  |  December 12, 2022

For those of you who spend time in LinkedIn’s advertising platform, Campaign Manager, you will have noticed a newish notification advising you that “For consistent optimal campaign delivery and engagement, we suggest a minimum target audience size of 50,000”.

Which is all very well if there are actually at least 50,000 individuals who might ever be involved in the consideration of purchasing your products or services.

But for many niche B2B organisations, their prospective customer base is likely to be much, much smaller than 50,000.

So, if you’re looking for ways to maximise your advertising spend on the most targeted group of prospects possible, here are three clever ways to optimise those LinkedIn audiences!

1. Exclusions

Who you exclude from your audiences can be just as important as who you include. There are a few limitations here, for example if your targeting includes job seniority or functionality you can’t exclude job titles, and vice versa.

But there are some very clever uses of them, including:

  • Exclusion lists (think existing customers, competitors, prospects you have sunsetted, etc)
  • Audience traits: people looking for jobs aren’t usually in the marketing for high value products or services in their current role, so go ahead and exclude Job Seekers from your campaigns. It can often reduce the size of the audience by 5% or more.
  • Pesky business development folks: LI is a great tool for prospecting and is used cleverly by business development teams everywhere. You can reduce wastage on folks who are more likely to click on your ads as a way to try to sell to you by excluding them or their related services (including recruitment agencies and <blush> marketing agencies). Unless, of course, they are your target audience!
  • Use Segment breakdowns. As your building your audience, LinkedIn provides Segment breakdowns, which include key demographic information about your audience, including Job function, Seniority, Company size and Interests. For example, you might find that you have a high percentage of Entry level folks in your Audience—individuals unlikely to have budget responsibility. You can then exclude any groups that you would have otherwise targeted unintentionally.

Pro Tip: If you are adding exclusions, in most cases you will want to “OR” rather than “AND” them. For example exclude someone if they are in a list of known competitors OR if they are entry-level employees.

 

 2. Member Skills and Member Interests

LinkedIn leverages users’ self-reported skills from their profile to provide a reasonably robust dataset for us to choose from. Think about which skills your target audience is likely to have, including specific technologies they might be using, to help focus in on the most qualified prospects. A note that not every skill you might want will be available for targeting so use the search functionality.

Interests are based on content that the LinkedIn member has viewed and therefore are a reasonable indication of whether that individual might be actively in the market for your products or services. The list of Interests isn’t sometimes as exhaustive as you might want it to be so use the search functionality and spend time exploring the options.

Pro Tip: leverage any persona, keyword, or market research you have to hand which might spark some ideas about related skills or interests.

3. Avoid Audience Expansion

Audience Expansion is a tricky little button that is ticked by default when you set up a new campaign. Essentially it allows LinkedIn to show people outside of your target audience your ads, on the basis they have similar attributes (e.g., job titles, companies, or skills).

Given all the trouble you have probably just gone through to create a super targeted campaign, we do not advise letting LinkedIn decide to show them to anyone it fancies. Instead, experience with Lookalike audiences to see how good LinkedIn really is at interpreting your audience criteria. You can then make a thoughtful choice about whether to also show your ads to an expanded group of prospects.

And of course if you need any help with your LinkedIn strategy, or other B2B digital marketing challenges, please get in touch with us, we would love to help!
User testing thumbnail
User testing thumbnail

The Power of 5 Second User Testing and how we've used it to de-risk a Brand Refresh

By John Woods  |  November 22, 2022
So, what is 5 Second User Testing?
It’s a user research technique where participants see an image for a short time period (typically, but not always, 5 seconds!) and are then asked some questions about their impressions.
 
OK, but what can it be used for?

It can be used to add value and reduce risk in a whole range of marketing projects by providing insight into the effectiveness of the visual design, headline copy and information architecture of a piece of content. 

Sounds good…so why do you like it so much?

These are the key advantages of 5 second user testing:

  • It’s flexible: you can test your own live content, or content that is still under development, or even a competitor’s content.
  • It’s cost effective: you can run a basic test for a few hundred pounds. (More complex tests cost more, but it’s still a very low-cost solution compared to most user research methodologies.)
  • It’s quick: it’s possible to complete a test within a day.
  • It works: even when testing complex B2B propositions, time and again we get great insights from 5 second testing that help to improve marketing performance.
  • It engages stakeholders: the results from the tests are easily digestible and thought-provoking even for non-specialist stakeholders.
Hmmm, 5 seconds doesn’t sound very long…

It’s plenty of time! We’re looking to test the immediate visual impact of the content. We are looking to find out whether it gives a strong and effective first impression, and to find out if there are any sources of confusion that need to be eliminated from the design.

The first impression isn’t the whole story about marketing effectiveness but it’s a crucial component. For example in search marketing, if your landing page doesn’t immediately create a positive impression for the visitor, they won’t hang around to read the detail – they’ll hit the back button and move on to a competitor’s listing.

OK, I’m interested, does it work for B2B?

Yes! Perhaps surprisingly well. We’ve used 5 second user testing with great success across a diverse range of B2B marketing projects. We’ve a detailed B2B case study example below.

But do you need to recruit a specialist panel?

Many forms of market research are difficult for B2B because of the need to work with specialist research participants – people who are expert in the subject matter under test. But for 5 second user testing the panel members don’t need to be experts in the subject matter.

We’re not concerned about how a person responds to the complex details of the content under test, just their first impressions – and these are usually much the same whether they have subject matter expertise or not.

There are often cultural elements to how people process visuals, so ideally we use a test panel that is broadly representative of the target audience in terms of geographic location, age and education level. But we don’t need to be more specific than that for most tests – which makes test setup and execution much faster and easier.

You mentioned an example?

Here goes!

We’re in the process of refreshing our branding at Sharp Ahead. We like our current branding but we don’t feel it quite represents the agency we are today, especially with our last couple of years of growth. So we’ve developed a refreshed brand concept which we all absolutely love, and we’re keen to roll it out.

But with any project like this it is easy to get too close to the work and too attached to a creative concept. We are not our own target audience! So we wanted to reduce the risk of our rebrand by testing the new branding against the old.

We chose to test one of our most important PPC landing pages – a page that allows a prospective new client to sign up for a free initial consultation with one of our directors.

Here’s the current version of the page with the original branding:

And here’s the new design – note that this is currently just a flat design, not a live web page. (One of the advantages of this test method is that we can test an early design like this.)

We tested the two versions with separate panels – this is important, we don’t want to “educate” a participant about the first version of a design and then have the same participant give a distorted impression of the second version.

The results gave us a lot of confidence in the new branding. For example the new branding scores 23% better on an index of “professionalism” – a big improvement that aligns with where we are looking to take the brand.

The change in the page design was also intended to simplify the visuals so that they were less distracting – allowing the reader to focus on the CTA and other key elements of the page. Our test gave us some confidence that we’ve achieved that. Here’s the word cloud showing what people recalled the most strongly about the original page:

Note how “funnel” and “book” and “image” stand out there, at the expense of “consultation”. This word cloud suggests that the visuals are distracting from the primary CTA, not enhancing it.

Here’s the corresponding word cloud for the new design:

This is a much better result! The panelists have seen and recalled the offer of a free consultation, and the fact that we’re a b2b marketing specialist. So we can have a lot of confidence that the new design has achieved its objectives.

So, there we have it, a perfect example to illustrate the benefits of running 5 second user testing to provide insight that can help your brand evolve positively. 

OK, I’m convinced! Can you help me put this technique to use?
We often use 5 second user tests as part of a larger project (e.g. website design or paid media campaign setup) in order to reduce risk and improve results. But we’re also happy to run standalone tests for clients. If you think 5 second user testing could help you, please get in touch.
Search Results on a Tablet
Search Results on a Tablet

Image extensions on Google Ads – are they relevant for B2B?

By John Woods  |  November 3, 2022
Say hello to a new feature on the Google Ads platform: image extensions.

It won’t surprise you to learn that an image extension enables a search ad to contain an image.

This is the latest in a long line of features from Google that allow “extensions” (or as they are now called “assets”) to be used to expand a search ad beyond the basic headline and description. But it’s the first time Google has allowed graphics in search ads. So, it creates an exciting opportunity for search marketers to expand their creativity.

Here’s an example from Google’s own documentation:

The benefits of the image are clear in this case: the ad stands out more on the page, and the picture of attractive-looking food conveys a huge amount of information in a way that the ad copy itself cannot.

It’s obvious how an image is helpful when selling a tangible product to a consumer. But are image extensions relevant for the B2B marketer?

We’ve looked at a two examples of search ads for B2B services to illustrate how B2B advertisers are currently using image extensions. (Disclaimer: neither of these examples is connected with Sharp Ahead.)

First up some CRM ads:

 

Mixed results here with two results showing an image extension and two without. This doesn’t necessarily mean that the other advertisers are not using image extensions – Google makes a dynamic decision whether or not to show the extension based on predicted performance. But it shows that at least some of the main advertisers are using images.

The Pipedrive image is a winner for me here. It has visual simplicity that supports the idea of a simple, user-friendly system. And it also means the image doesn’t distract too much from the rest of the ad.

I’m less of a fan of the image that Salesforce uses. It’s cute, but for me it distracts more, and communicates less, than the Pipedrive one.

This example SERP shows one of the trade-offs about image extensions – they take up space which is no longer available for text. See how the Salesforce ad in particular has been cut right down to make space for the image. In contrast, the Hubspot and Arriga ads have a lot more copy. A sophisticated searcher might find the extra copy a lot more helpful than the images when deciding which product to choose.

Now some accountancy ads:

 

Again, a 50:50 split of ads with and without image extensions.

The Chapman Worth image extension is great – it conveys a lot about the team and their office environment. From the image alone I get the idea that this is an approachable, modern, professional firm. The ad copy ties in with the image. Nice job.

The Strata image is, for me, an example of what NOT to do with an image extension. Showing a single individual in an uncertain context doesn’t really communicate anything of value and distracts from the rest of the ad.

These examples show that B2B advertisers are certainly starting to make use of image extensions. And we can begin to see how some are better than others.

Here are a couple of examples from our own work at Sharp Ahead to illustrate some best practices:

The Catalyst is a large, impressive modern building in the heart of Newcastle. So, we’ve chosen an image extension with an exterior shot communicates that sense of scale, quality, and prestige. Prospective users of the building can use the image to make a better judgement about whether it is suitable for their needs.

We’ve followed a different route with the Witney BIC:

Here the image conveys the high quality of the interior of the building, the light and airy nature of the office space and gives a hint of the view over green fields in the background. A prospective user of the building can use the image to get a sense of what it would be like to work from one of these offices. Importantly, this is a professional-looking image but obviously NOT a stock photo, so it conveys a sense of authenticity.

If you do decide to trial image extensions, it’s vital to choose the right images. Ask yourself these questions before choosing images for image extensions in your B2B campaign:

  • Does the image really communicate something about your product or service? If the image isn’t relevant, then it is just visual clutter that will detract from the rest of the ad.
  • Is the image of a high quality and consistent with your brand?
  • Is the image authentic and distinctive? If your image screams “just another stock photo” you won’t add value to your message.

If you are lucky, you might have suitable image assets already available. But if not you may need to commission new photography or illustration work – a big cost compared to the normal day-to-day costs of keeping text ads up to date.

So, should you be using image extensions for your B2B campaigns on Google Ads?

I think that’s currently a nuanced decision. Image extensions certainly add value for some products and services, and in some very competitive search auctions they may become essential. But in other cases the benefits are still questionable.

Remember that your primary goal as a B2B search advertiser is to persuade the right target customers to click on your ads rather than the rival links on the SERP. A good image extension will improve your chances of that happening. A bad image extension risks drawing the wrong clicks, with the waste of budget that implies, while sending the right clicks to your competitors.

If you’d like to learn more about image extensions or get some help with any other aspect of your B2B digital marketing activity, then please head over to our services page on our website to find out how we can help you. 
Decarb your digital marketing Leeds Digital Festival banner

Leeds Digital Festival 2022

By Jennifer Esty  |  August 25, 2022

Discover How To Decarb Your Digital Marketing

Sharp Ahead are proud to be returning to Leeds Digital Festival and hosting an event at 9:30 on 29th September.

The Leeds Digital Festival, known as “The Tech Event for Everyone”, is an open & collaborative celebration of digital culture in all its forms. It’s perfect for those interested in coding, fintech, social media, AI, healthtech, data, start-ups, digital music, cyber security or AR/VR.

Now returning for its 7th year, the Leeds Digital Festival is hosting a jam-packed three days of cutting-edge tech events, including our very own session on decarbing your digital marketing.

In our 45 minute session, hosted at Avenue HQ and online, we’ll be discussing the carbon cost of your digital marketing activities and how you can work towards your ESG goals, whilst improving the performance of your digital marketing channels.

Decarb your digital marketing Leeds Digital Festival banner

Interested in decarbing your digital footprint, whilst improving your marketing performance and overall ROI? Reserve your place now.

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